Jobs & Quotes

Finding, listing, and responding to jobs, leads, and quotes on the platform.

How to Find New Jobs and Leads, and Why You Might Not Be Seeing Some
Where new leads come from, where to find them in your Inbox, why some jobs don't reach you, and what to do if you're not getting new jobs in the app.
How to Respond to a Lead and Contact the Homeowner
How to respond to a new job lead from your Inbox, message the homeowner about your quote, and find their phone number and email once you've responded.
How to Change Which Leads You Get by Trade, Area and Distance
Stop getting leads outside your trade or service area, or that are too far away. Update the categories, subcategories, location and radius on your listing.
How to Respond to a Lead and Send a Quote
Send a quote for a job lead: respond to the lead with an optional estimate, then send a quote from the job in Jobs. Use Not interested if you're unavailable.
How Do I Decline or Report a Lead That's No Longer Available?
How to decline a lead with Not interested, how to report a lead that's already filled or a homeowner's phone number that doesn't work, how to see which leads are still open and clear old ones, and why a job you quoted on can close.
Set Up Your Intro Message and Quick Messages
Write an intro message that's filled in every time you respond to a lead, save quick messages you can reuse, and use Insert Personalisation to add the homeowner's name and other details.
How to Mark a Job as Hired or Completed
Mark a job as hired when the homeowner gives you the go-ahead, then mark it completed when the work is finished. Both are done from the job page in Jobs.
Why Can't I See the Homeowner's Phone Number or Email?
Why the homeowner's phone number and email are hidden on a Basic listing, when a Premium listing sees them, and how to contact the homeowner if you can't see them.
How to Build, Share and Get Enquiries From a Booking Form
Make a booking form with your own questions, share it by link, QR code, your website or your Service.com.au listing, and find the answers in your Inbox under Direct enquiries.