To stop getting leads outside your trade or service area, or leads that are too far away, update the categories, location and radius on your listing. You get leads for jobs in the categories and subcategories you've selected, posted within your radius of your listing's location.
How your leads are matched
- Categories and subcategories set which job types you get leads for. If you get leads that don't match your services, remove the categories you don't do. If you aren't getting leads for your trade, check that your trade is listed and that the subcategories you do are ticked.
- Location is the suburb or postcode your distance is measured from.
- Radius is how far you're willing to travel. You can set anywhere from 15 km to 150 km. A smaller radius means fewer leads that are too far away. A larger radius brings in jobs from further out.
Change your categories and subcategories
Open your listing
Log in to your account dashboard. On a computer, click on Listings at the top of your dashboard, then click on your listing's name. On a phone or in the app, tap Listings at the bottom of the screen, then tap your listing's name.
Open Categories & Location
Select Categories & Location. On a phone, tap the Services tab at the top of your listing.
Edit your categories
Click on Edit next to Categories.
Add a category
Enter a service in the search field, then select the category or subcategory from the list.
Remove a category
Click on the X next to a category you no longer want leads for. This also removes all of its subcategories.
Choose your subcategories
Click on a category to open its subcategories, then tick the ones you do and untick the ones you don't. The count next to each category shows how many you've ticked.
Save your categories
Click on Save at the bottom of the Categories section.
Change your location and radius
Edit your location
In Categories & Location, go to Listing Location and click on Edit next to Location.
Choose your suburb or postcode
Enter your suburb or postcode, select it from the list, then click on Save.
Edit your radius
Click on Edit next to Radius.
Set how far you'll travel
Drag the slider to set your Service area radius. The map shows the area you'll get leads from.
Save your radius
Click on Save.
Each section saves on its own, so click on Save in each one you change.
Getting fewer leads than you expect
Your settings decide which jobs reach you, but the number of leads also depends on how many homeowners post jobs in your categories and area.
If you have a Premium listing, the Jobs within reach card on your Insights page shows how many jobs were posted in your area and how many more a wider radius would add. On a computer, click on Insights at the top of your dashboard. On a phone or in the app, tap Menu, then Insights. For a listing's first 3 weeks, the Insights page shows a setup checklist instead of this card.
Need Assistance?
If you have questions, contact us at support@service.com.au or call 1300 523 787. Our team is here to help!