If you're unhappy with the quality of work or service you received from a tradie, there are a few steps you can take to raise the issue and seek a resolution.
Leave a Public Review
Go to the tradie's profile and leave a public review to explain your experience. This helps keep the platform transparent and gives the business an opportunity to reply publicly.
Wait for the Business to Respond
Once your review is published, the business has the opportunity to respond and try to resolve the issue. If the matter is resolved, you can choose to update or remove your review.
Contact Support if You Need More Help
If you need further assistance, contact us through our contact form. We can review your complaint and follow up with the business.
Request Review Removal if the Issue Is Resolved
If the business resolves the issue and you want your review removed, contact us through our contact form and request that the review be removed.
What Happens Next
Service.com.au gives the business a fair chance to respond to feedback and address the issue. If there is a positive outcome, you can amend or remove your review.
If the issue is not resolved, your review may remain visible on the business profile so other homeowners can make an informed decision before hiring.
Need Assistance?
If you have questions, contact us at support@service.com.au or call 1300 523 787. Our team is here to help!