If you cancel your subscription, you keep your Premium plan and can keep responding to leads until your renewal date. You can cancel, update your card and check your renewal date yourself in Billing. To change your plan, switch to monthly payments or remove an extra feature, use Request a callback on the same page and our team will get in touch.

Open Billing

1
Open the menu

Log in to your account. On a computer, click on the menu icon in the top right corner. On a phone or in the app, tap Menu at the bottom of the screen.

2
Select Billing

Select Billing to open Billing & Subscriptions.

Check Your Plan and Renewal Date

Your Premium plan shows its price and how often you're billed (for example "every month" or "every 12 months"). Below that is the date it renews: "Your subscription renews on" followed by the date. If your plan hasn't started yet, it reads "Automatic billing starts on" followed by the date.

The badge above the plan name shows its status, for example Active, Update Scheduled, Cancelled or Overdue.

If you see Account managed manually, your account was set up by our team. Use Call now or Contact us on that card to make any changes to your subscription or billing.

Change Your Plan or Payment Frequency

Billing has no option to change your plan, switch to monthly payments or remove an extra feature yourself. Ask our team instead, before your renewal date.

1
Find the callback card

In Billing, go to the Want to discuss your plan? card at the top of the page.

The top of the Billing & Subscriptions page on a phone, with the Want to discuss your plan? card, the business name and the Request a callback button.
The top of the Billing & Subscriptions page on a phone, with the Want to discuss your plan? card, the business name and the Request a callback button.
2
Choose your business

If you have more than one listing, select the one you want to discuss under Business.

3
Request a callback

Click on Request a callback. Our team will get in touch using the contact details on your account.

Monthly payments are available only if your plan offers it, so our team can tell you whether it's an option for your trades and service area. Your plan card shows how often you're billed now, so you can check it before you talk to us.

If you'd rather not wait for a callback, contact us at support@service.com.au or call 1300 523 787.

Update Your Payment Method

1
Add a new card

In Payment methods, click on Add card and enter your card details. Set as default payment method is already ticked, so your new card becomes your default when you click on Add card.

2
Switch your default card (optional)

To use a different saved card, click on the three dots next to it and select Set as default.

Payment methods on the Billing page on a phone, with the three-dots menu open on a new Mastercard showing Set as default and Remove card, above the older Visa card.
Payment methods on the Billing page on a phone, with the three-dots menu open on a new Mastercard showing Set as default and Remove card, above the older Visa card.
3
Remove an old card (optional)

Click on the three dots next to the old card and select Remove card.

If your plan shows Overdue, click on Pay outstanding invoice to pay what's owing. If the button is greyed out, contact us.

If your account shows Account managed manually, there's no Payment methods section. Contact our team to change your card.

Cancel Your Subscription

1
Click on Cancel Plan

In Billing, click on Cancel Plan under your Premium plan.

2
Check your plan details

The Cancel Subscription page shows the date you can use your Premium plan until. Click on Cancel Plan to continue, or Go back to keep your plan.

3
Confirm cancellation

Enter what made you cancel, if you'd like to tell us, then click on Confirm cancellation. To keep your plan instead, click on Keep subscription.

If your plan is Overdue, cancelling ends it straight away.

Do I Keep Getting Leads Until My Renewal Date?

Yes. When you cancel, your Premium plan stays active until your renewal date, and you can keep responding to leads until then. Billing shows the plan as Cancelled with "You will lose access to your premium benefits on" followed by the date. After that date your listing goes back to Basic, which can't quote on leads.

A cancelled Premium Plan on the Billing page on a phone: the Cancelled label, "You will lose access to your premium benefits on 3 December 2026" and the Reactivate Plan button.
A cancelled Premium Plan on the Billing page on a phone: the Cancelled label, "You will lose access to your premium benefits on 3 December 2026" and the Reactivate Plan button.

While a plan is Overdue, you can't respond to new leads until the outstanding invoice is paid.

If you change your mind before your plan ends, click on Reactivate Plan in Billing, then Reactivate Plan again to confirm. Your subscription will renew as normal.

Toolbox

Toolbox is a separate subscription with its own Toolbox section on the Billing page. If you have Toolbox, click on Manage in the Toolbox section.

Need Assistance?

If you have questions, contact us at support@service.com.au or call 1300 523 787. Our team is here to help!