You can cancel your Premium membership or subscription yourself from Billing in your account dashboard at any time. Cancelling stops it renewing, so you won't be charged again, and you keep your Premium benefits until the end of the period you've already paid for. If you want to remove a Basic listing or delete your account completely, you'll need to contact support.

Cancel Your Premium Membership

1
Open the menu

Log in to your account dashboard. On a computer, click on the menu icon (three lines) in the top right corner. On your phone or in the app, tap Menu at the bottom of the screen.

2
Go to Billing

Select Billing from the menu.

3
Click on Cancel Plan

Under your subscription, click on Cancel Plan. This opens the Cancel Subscription page, which shows your plan and the date your Premium benefits end.

The Billing page on a phone, scrolled to an Active Premium Plan with the Cancel Plan button, and the Toolbox card with Manage below it.
The Billing page on a phone, scrolled to an Active Premium Plan with the Cancel Plan button, and the Toolbox card with Manage below it.
4
Click on Cancel Plan again

Check the details, then click on Cancel Plan. If you've changed your mind, click on Go back.

5
Confirm the cancellation

You can tell us what made you cancel today, but you don't have to. Click on Confirm cancellation. To keep your membership instead, click on Keep subscription.

The Cancel subscription screen on a phone, with an optional box for what made you cancel today, and the Keep subscription and Confirm cancellation buttons.
The Cancel subscription screen on a phone, with an optional box for what made you cancel today, and the Keep subscription and Confirm cancellation buttons.

Toolbox is a separate subscription. To cancel it, go to Billing, find Toolbox and click on Manage.

Check Your Membership Is Cancelled

When the cancellation goes through, the message Subscription cancelled successfully appears at the bottom of your screen and you go back to Billing. Your subscription now shows a Cancelled label, and the line underneath tells you the date you'll lose access to your Premium benefits. You won't be charged again after you cancel.

The Billing page on a phone after cancelling: the Premium Plan shows a Cancelled label, the date you'll lose access to your premium benefits and a Reactivate Plan button, with the Subscription cancelled successfully message at the bottom.
The Billing page on a phone after cancelling: the Premium Plan shows a Cancelled label, the date you'll lose access to your premium benefits and a Reactivate Plan button, with the Subscription cancelled successfully message at the bottom.

Once that date passes, your account automatically goes back to a Basic listing. A Basic listing can't quote on leads.

If you change your mind before that date, click on Reactivate Plan on the Billing page.

Why You Can't See Cancel Plan

  • Your membership is already cancelled. You'll see the Cancelled label and a Reactivate Plan button instead. There's nothing more to do.
  • You don't have a Premium subscription. There's nothing to cancel. If you've never paid us for a membership, Billing shows Account managed manually with Call now and Contact us buttons in place of a plan. If you've paid before but don't have a subscription now, Billing shows No subscriptions and "You don't have any active listing subscriptions". To remove a Basic listing, see below.
  • Your account was set up by our team. In place of your plan, Billing shows Account managed manually with Call now and Contact us buttons. You can't cancel this kind of account online, so contact us and we'll cancel it for you.

If none of these applies and you still can't cancel, contact us and we'll cancel it for you.

Cancelling After a Failed Payment

If a payment has failed, your subscription shows an Overdue label. You can still click on Cancel Plan and follow the steps above, but it works differently. Your subscription ends straight away, not at the end of the period, and your listing goes back to Basic. The Cancel Subscription page still shows a date for your Premium benefits, but that date doesn't apply when your payment is overdue.

The Billing page on a phone with an Overdue Premium Plan, showing the Pay outstanding invoice and Cancel Plan buttons.
The Billing page on a phone with an Overdue Premium Plan, showing the Pay outstanding invoice and Cancel Plan buttons.

If you'd rather keep your membership, click on Pay outstanding invoice instead. If it's greyed out, contact us. If you have questions about the unpaid invoice, contact us.

Refunds

Cancelling stops future charges, but it doesn't refund the period you've already paid for. You keep your Premium benefits until the end of it.

Stop Emails From Us

Cancelling your membership doesn't change your notification settings. To choose which emails and messages you get, open the menu and select Notifications (Notification settings on your phone or in the app).

Remove a Basic Listing

If your account is already on a Basic listing and you want it removed, contact us through our contact form.

Delete Your Account Completely

If you want to delete your account and remove your business from our system completely, call us on 1300 523 787 or send us a message from the Contact Us page.

Need Assistance?

If you have questions, contact us at support@service.com.au or call 1300 523 787. Our team is here to help!