If your login code or passcode doesn't arrive, doesn't work, or your email isn't recognised when you try to log in, the checks below fix most cases. If you're still locked out after trying them, contact us and our team will help you get back into your account.
You can log in with your email address and a code sent to that email, or with your email and a password. If you use a password and can't remember it, see How to Reset Your Password.
Your code doesn't arrive
Check the email address you entered
Look at the email address on the sign-in screen. A small typo means the code goes to an address you can't see.
Check your spam and junk folders
Open your spam, junk and promotions folders and search for Service.com.au.
Start again from the sign-in page
Go to service.com.au/sign-in and enter your email again to get a new code. In the Service.com.au app, start again from the app's sign-in screen.
If you can't get emails at that address any more, you can't change it from the sign-in screen yourself. Contact us and our team can help.
Your code doesn't work
Use the newest code
Use the code from the most recent email.
Ask for a new code
Go to service.com.au/sign-in and start again if the code still isn't accepted. In the Service.com.au app, start again from the app's sign-in screen.
If you've just updated the app, you'll need to sign in once more.
Your email address isn't recognised
You can't create an account from the sign-in page, so it only accepts an email address that already has an account. If yours isn't recognised:
- Try another email address. Use the one you entered when you posted your first job or registered your business, or the one our team set your business up with. Many people have a work and a personal address.
- Check for typos. One wrong letter means the account can't be found.
If you're registering a business and see "An account with this email already exists", you already have an account on that email. Select Sign in to your account and log in with that address.
You log in but see the wrong account
When you log in, homeowners go to their Home page and businesses go to their business dashboard. If you land on the wrong one, your email is set up as the other kind of account. Contact us and we'll sort it out.
A sign-in link in one of our emails took me to the sign-in page
Links in our emails stop working after 7 days. An expired link opens the sign-in page instead of your account. Log in with your email instead, then find the job or lead from your account.
Still can't log in?
Contact us with the email address you're trying to log in with, and tell us whether the code isn't arriving, isn't working, or your email isn't recognised. Don't send us your login code.
Need Assistance?
If you have questions, contact us at support@service.com.au or call 1300 523 787. Our team is here to help!