Following up quickly can help you stand out and improve your chances of winning the job. Once you respond to a lead on the platform, you can access the homeowner's contact details and continue the conversation.
Respond to the Job
Log in to your account dashboard, navigate to your job leads, and select the job you want to follow up on.
Send Your First Message
Respond through the platform with a clear and professional message that introduces your business and shows your interest in the job.
Access the Homeowner's Details
Once you have responded, you can view the homeowner's email address and phone number.
Call the Homeowner
Call the homeowner to introduce yourself, mention your business name, and refer to their job request on Service.com.au. Keep the conversation friendly, clear, and professional.
Send a Text Message if Needed
If the homeowner does not answer, send a polite text message. You can write: Hi [Homeowner's Name], this is [Your Name] from [Your Business Name]. I saw your job request on Service.com.au about [brief job description]. Please let me know if you're available to discuss it further.
Best Practices for Following Up
- Follow up promptly so the homeowner knows you are reliable and ready to help.
- Stay professional in every call, message, and reply.
- Respect their time if they do not respond straight away.
- Keep track of your follow-ups so you stay organised and know who you have contacted.
Need Assistance?
If you have questions, contact us at support@service.com.au or call 1300 523 787. Our team is here to help!