To change the name shown on your account, open your personal settings and edit Full name. The same page lets you update your profile picture, phone number and email address, and your other account settings are in the same menu.

Change your name, phone or email

1
Open your personal settings

On a computer, click on the menu icon in the top right corner, then select Profile under Settings. On a phone or in the app, tap Menu, then select Personal information.

The business Menu on a phone, scrolled to Settings, with Personal information selected above Security & privacy, Notification settings and Billing.
The business Menu on a phone, scrolled to Settings, with Personal information selected above Security & privacy, Notification settings and Billing.
2
Edit your name

Click on Edit next to Full name, enter your first and last name, then click on Save.

The Personal page on a phone with Full name open for editing: the name in the box, and Cancel and Save below it, with Phone and Email underneath.
The Personal page on a phone with Full name open for editing: the name in the box, and Cancel and Save below it, with Phone and Email underneath.
3
Update your other details

Click on Edit next to Phone or Email to change them, then click on Save. Changing your email here also changes the email you log in with. You can also change your profile picture at the top of the page.

Your other account settings

On a business account, all of these are under Settings in the same menu.

  • Sign-in & Security (Security & privacy on a phone or in the app): see how you sign in and manage your security settings.
  • Notifications (Notification settings on a phone or in the app): turn each type of alert on or off. A blue toggle means that alert is on.
  • Billing: see and manage your plan.
  • Walkthroughs: replay the short guided tours of your dashboard.

If you're a homeowner

Homeowner accounts have the same personal settings in a slightly different menu. There's no Billing, because homeowners never pay.

1
Open your account

On a computer, click on the menu icon in the top right corner, then select Account under Settings. On a phone or in the app, tap Menu, then select Account. This opens your Personal page.

The homeowner Menu on a phone, with Account selected under Settings above Security & Privacy and Notification settings.
The homeowner Menu on a phone, with Account selected under Settings above Security & Privacy and Notification settings.
2
Change your details

Click on Edit next to Full name, Phone or Email, make your change, then click on Save. Changing your email here also changes the email you log in with. You can change your Profile Picture on the same page.

3
Find your other settings

In the same menu, select Sign-in & Security (Security & Privacy on a phone or in the app) to see how you sign in, or Notifications (Notification settings on a phone or in the app) to choose which alerts you get.

Need Assistance?

If you have questions, contact us at support@service.com.au or call 1300 523 787. Our team is here to help!