To unsubscribe from Service.com.au emails or stop new job lead alerts, turn them off in your Notifications settings. You can switch off job emails, texts and marketing emails separately, and change them back at any time.
Stop job lead emails and texts
Open the menu
Log in to your account dashboard, then click on the Menu icon in the top right corner. In your phone's browser or the app, tap Menu in the bar at the bottom of the screen.
Go to your notification settings
Select Notifications under Settings. In your phone's browser, it's called Notification settings.
Turn off what you don't want
Under Jobs, turn off Email to stop new job lead emails and reminders, or Text Messages to stop job texts. In the app you'll also see App Notifications.
Check your other settings
Do the same for Messages (new messages in your inbox) and Business tips and offers (our marketing emails and texts). Your changes save as soon as you switch a toggle. There's no button to press.
Get texts only at certain hours
If you'd rather keep job texts but not get them late at night, you don't have to turn them off. When Text Messages is on for any setting, a Text message hours section shows at the bottom of the page.
- Choose the hours you're happy to get job alerts and follow-ups by text.
- Texts about a new message, quote or booking still come straight through, and so do emails and app notifications.
- To go back to the standard hours, click on Reset to the default (7:00 am – 9:00 pm, NSW time).
To get emails only, turn off Text Messages under each setting and leave Email on.
Unsubscribe from marketing emails
Click on the unsubscribe link in one of our marketing emails. You're unsubscribed straight away, and the page confirms the email address it applies to. If you change your mind, click on Undo, keep sending them.
Unsubscribing only stops marketing emails. You'll still get emails about your own jobs, quotes and messages, because those aren't marketing. To stop those too, turn them off in your notification settings as shown above.
If you have more than one email address getting our emails, use the unsubscribe link in an email sent to each address.
If the unsubscribe link doesn't work
- "We couldn't use that link": your email app may have changed the link. Click on Go to notification settings and turn off Email under Tips and offers. If you have a business account, you can instead open your notification settings from your dashboard as shown above and turn off Email under Business tips and offers. If you can't log in, click on Contact support.
- "Something went wrong on our end": click on Try again. If it keeps failing, click on Contact support or contact us and we'll unsubscribe you.
If you're a homeowner
Click on the Menu icon and select Notifications. In your phone's browser, tap Menu in the bar at the bottom of the screen, then Notification settings. You can turn off emails and texts for Quotes, Job updates, Messages and Tips and offers.
Stop everything and remove your details
If your business has closed, you want your listing removed, or you can't log in to change your settings, contact our team at support@service.com.au and we'll stop emails and texts and remove your details. You can't delete your account or listing yourself.
If you're getting job lead emails for a business you never signed up, contact us with the email address or phone number the messages go to, and we'll look into it.
Need Assistance?
If you have questions, contact us at support@service.com.au or call 1300 523 787. Our team is here to help!