To remove a duplicate business listing you can't edit, or to get access to an existing listing someone else created for your business, contact our team. You can only edit a listing that's in your own account, so we'll need to sort these out for you. If the wrong details are on a listing you already manage, you can correct them yourself.

Remove a duplicate listing you can't edit

You can't delete a listing yourself. Contact us and we'll look into the duplicate. To help us find it quickly, send us:

  • the name of your business and the email address you log in with
  • which listing you want to keep (the one in your account)
  • a link to the duplicate listing, or its name and suburb as they show on it
  • anything on the duplicate that's wrong, such as an old phone number or address

Get access to a listing someone else created

If a listing for your business isn't under Listings in your account, you can't manage it yourself. This includes a listing someone else created for your business. Contact us to claim it and tell us:

  • the name of your business and the email address you log in with, or that you don't have an account yet
  • a link to the listing, or its name and suburb as they show on it

Correct wrong details on a listing

If the wrong details are on a listing you can't edit, contact us and tell us what needs to change.

If the listing is in your account, you can correct the details yourself:

1
Open Listings

Log in to your account. On a computer, Click on Listings in the top bar. On a phone or in the app, tap the Listings tab at the bottom.

2
Open the listing

Click on the listing's name. It opens on Basic Information.

The Listings page on a computer: Listings is selected in the bar at the top, and the pointer rests on the row for Mullins Plumbing & Gas (Premium, Active).
The Listings page on a computer: Listings is selected in the bar at the top, and the pointer rests on the row for Mullins Plumbing & Gas (Premium, Active).
3
Edit the wrong detail

Under Listing Basics, Click on Edit next to the detail you want to change. You can change the Listing title (the name of your business), Listing description, Suburbs serviced, Phone and Email.

Listing Basics on a phone: Listing title (Mullins Plumbing & Gas), Listing description, Suburbs serviced and Phone, each with an Edit link beside it.
Listing Basics on a phone: Listing title (Mullins Plumbing & Gas), Listing description, Suburbs serviced and Phone, each with an Edit link beside it.
4
Save your change

Enter the correct details and Click on Save.

Listing Basics on a phone with Listing title open for editing: the business name in the box, and Cancel and Save below it.
Listing Basics on a phone with Listing title open for editing: the business name in the box, and Cancel and Save below it.

Your categories and location are on the Categories & Location tab of the same listing.

Need Assistance?

If you have questions, contact us at support@service.com.au or call 1300 523 787. Our team is here to help!