Use these seven steps to give yourself the best chance of winning the right leads on Service.com.au.
Download the app and turn on notifications
Download the Service.com.au app and turn on push notifications in your phone settings. This helps you see new job leads as soon as they arrive, so you can respond faster.
Check your job categories
Review the categories of work you offer and update them when needed. Keeping your categories accurate helps you receive leads that match the services you actually provide.
Set the right service areas
Adjust your service radius so you receive leads in the locations you want to work. This helps reduce unsuitable leads and keeps your travel area manageable.
Respond to leads quickly
Accept suitable leads as soon as you can and call the homeowner straight away. If they do not answer, leave a voicemail, then send a message through the app or by SMS so they know you have tried to contact them.
Use more than one contact method
Follow up using the app, phone call, SMS, and voicemail where appropriate. Many homeowners post jobs while they are busy, so a second follow-up later in the day can make a big difference.
Sell yourself in the conversation
Ask any questions you need before quoting, then explain why you are a good fit for the job. Mention your experience, services, availability, and any guarantees you offer. A professional, helpful conversation can help you stand out from other tradies.
Treat leads as an opportunity, not a guarantee
Stay polite, professional, and consistent. You will not win every lead, but active follow-up and good communication can help you get better results from your membership over time.
After you complete a job, follow up with the homeowner to make sure they are happy with the work. You can also ask for a review or referral.
It is also a good idea to record a professional voicemail message with your name, business name, and a request for the caller to leave their details.
If you keep your settings up to date and respond quickly, you give yourself the best chance of turning leads into paying work.