Submit a complaint

If you're unhappy with the quality of work that was received from a business, there are some steps you can take to resolve the situation.

If you're not satisfied with the quality of service you've received from a business on our platform, we encourage you to leave a public review for transparency and to give the business an opportunity to reply and resolve the issue.
Our policy is to provide the business with an opportunity to respond to your review publicly and resolve the issue, so you may then amend/remove the review if there is a positive outcome. Otherwise, the review will remain publicly visible on their profile for future potential customers to see and make an informed decision before hiring their business.
If you require further assistance, we strongly encourage you to contact us. We'll review your complaint and will reach out to the business for a resolution.
If the business is able to resolve the issue with a positive outcome, you can always update or remove the review.  To remove a review, just contact us directly here