This help page provides guidance on how to follow up on customer requests via service.com.au. It outlines the process, starting with responding to jobs on the platform to access customer contact details.
Following up with customers is a crucial step to secure jobs and build strong relationships. Here’s a guide to effectively follow up on customer requests through service.com.au:
Step 1: Respond to the Job on the Platform
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Log In to Your Account: Make sure you are logged into your service.com.au account.
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Find the Job: Navigate to the job request you want to follow up on.
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Respond Professionally: Send an initial message through the platform to introduce yourself and express interest in the job.
Once you respond to the job on the platform, you will gain access to the customer’s email address and phone number.
Step 2: Contact the Customer
Option 1: Call the Customer
We strongly recommend giving the customer a call. A phone call is a personal and direct way to discuss their needs and showcase your professionalism.
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Introduce Yourself Clearly: Mention your name and your business name.
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Reference the Job: Specify that you’re calling regarding their job request on service.com.au.
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Be Courteous and Professional: Answer any questions they may have and confirm their availability for further discussions or work.
Option 2: Send a Text Message
If the customer does not answer your call, follow up with a polite and professional text message. Here’s an example:
Hi [Customer’s Name], this is [Your Name] from [Your Business Name]. I saw your job request on service.com.au regarding [briefly describe the job]. Please let me know if you’re available to discuss further. Looking forward to assisting you!
Best Practices for Following Up
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Be Prompt: Follow up as soon as possible after responding to a job request to demonstrate reliability.
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Stay Professional: Use clear and courteous language in all communications.
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Respect Their Time: If they don’t respond immediately, give them some time before following up again.
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Track Your Follow-Ups: Keep a record of whom you’ve contacted and their responses to stay organised.
Need Help?
If you have any questions about following up with customers, feel free to reach out to us at support@service.com.au or call 1300 523 787. Our team is here to assist you!