You can upgrade your membership from a Basic listing to Premium at any time. A Basic listing can't respond to leads, so upgrading is what lets you quote on jobs. If you're already on a Standard plan, see Upgrade From Standard to Flexi below.
Where to Start Your Upgrade
On a Basic listing, you upgrade from the plan page, not from Billing. You can open the plan page in either of these ways:
- From a lead: open a lead in your Inbox and select Respond. On a Basic listing, this takes you straight to the plan page.
- From Insights: on a computer, select Insights in the top bar. On a phone or in the app, tap Menu and select Insights. Then select Upgrade to Premium.
Upgrade to Premium
Open the plan page
Select Respond on a lead, or Upgrade to Premium on the Insights page.
Set where you want the work
Under Where do you want the work?, enter your home base and set how far you're happy to travel for jobs.
Choose your trades
Under What work do you want to quote on?, select the categories you want leads for. You're matched to local jobs in the categories you pick.
Pick your plan
Under Pick the plan that fits., select how often you'd like to pay: Quarterly, Yearly, or Monthly if your trades offer it. Then compare the plans and select the button on the one you want, for example Choose Flexi.
Pay at checkout
Enter your payment details on the secure checkout page to complete your upgrade. When payment goes through, you're taken to your Inbox, ready to respond to leads.
Monthly shows only the Flexi plan, so you won't see the other plan when it's selected. Prices depend on your trades and how far you travel, and the plan page shows the price for your choices.
If you'd rather stay on a free listing, select Get the Free Listing at the bottom of the plan page.
What Premium Gives You
A Basic listing is a free directory listing so homeowners can find you, but it can't respond to leads. With Premium you can:
- Respond to leads in the categories and area your plan covers
- See Insights, which shows how your listing is performing
Upgrade From Standard to Flexi
A Standard plan responds to leads within 25 km, in its one target category. When you open a lead outside that and select Respond, Unlock Customers in your area opens instead of the response form. It tells you why, for example "Upgrade to Flexi to quote on jobs outside your normal service area." or "Upgrade to Flexi to quote on jobs across all your categories."
Check the cost
Unlock Customers in your area shows the cost to upgrade today, pro-rated until your next billing date.
Upgrade
Select Upgrade now and pay at checkout. When payment goes through, you go back to the lead so you can respond.
If your account was set up manually by our team, the drawer asks you to contact us instead, and Upgrade now is greyed out.
Check or Change Your Plan
Once you've upgraded, your plan shows under Current Plan on the Billing page. To get there on a computer, open the menu icon in the top right corner and select Billing. On a phone or in the app, tap Menu and select Billing.
If Billing shows Account managed manually, your account was set up by our team. Contact us to make changes to your plan.
Download the App
You can get job notifications on your phone with the Service.com.au app.
Need Assistance?
If you have questions, contact us at support@service.com.au or call 1300 523 787. Our team is here to help!